York, PA (June 22, 2021) – K2 Kinetics has announced a partnership with “TeamViewer”, and their “xAssist” program to provide innovative remote support for all common smart glass models, helping to reduce customer response time and travel costs. The formal rollout of the program will be free and available to all qualifying customers effective immediately with a specific focus on sales, service, and factory assessment tests and applications.
“We reviewed global platforms for remote assistance and found the support of TeamViewer to be above and beyond industry standards, ”stated Kevin Keller, Managing Director of K2 Kinetics. “Covid-19 forced us to think uniquely and strategically about addressing the needs of our customers in a remote environment, cutting down on response times, increasing productivity and lowering overall costs”, he added.
Thanks to the smart glasses, the remote team at K2 will see exactly what the technician on-site sees, and vice-versa. This is made possible by real-time video and audio transmission. “We didn’t see some of the legacy technologies around AR glass capable of performing to the K2 standard of communication - it was a lot of fits and starts. That inconsistency accelerated testing of AI glass and we have been incredibly pleased with the results to date”, added Roland Strabler, VP of Sales for K2 Kinetics.
AR markers will help the packaging and processing experts atK2 to visually clarify instructions and enhance communication real-time toon-site staff. The employee’s hands are free and can immediately follow the K2technicians’ instructions. Several users will have the ability to collaboratively participate in each call and “virtual on-site” meeting, which allows for support from the K2 team of external experts to navigate pitfalls and save valuable time and money in troubleshooting.
“We invite all packaging and process engineers in the food and beverage industry to reach out to us for more information about the program”, added Phil Lapp, Director of Business Development and Marketing forK2 Kinetics.
For more information, email Hello@K2Kinetics.com or call 1-800-995-2832.
K2 Kinetics is a total solutions provider specializing in automation design, engineering, and integration of packaging solutions that seamlessly fit into the current plant operations and future capital needs of our customers. We work with global food and beverage brands to offer turn-key solutions to their post-processing packaging needs. Our best-in-class team of packaging automation experts collectively brings more than 150 years of talent and industry experience to your project.
TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 600,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1,400 people globally. In 2020, TeamViewer achieved billings of EUR 460 million. TeamViewerAG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX. Further information can be found at www.teamviewer.com.